JOB TITLE: Helpline Advocate/Shelter Support Staff
REPORTS TO: Volunteer Coordinator and/or Crisis Services Director
PURPOSE: The Helpline Advocate is the immediate response to the helpline. The Helpline Advocate assists people in immediate crisis and/or danger. They must quickly assess callers’ safety; provide immediate resources, support, information, and appropriate referrals. The Helpline Advocate obtains pertinent information from callers and relays information to the on-call advocate and/or Crisis Services Director. The Helpline Advocate has an understanding of domestic violence, sexual assault, stalking, and human trafficking.
REQUIREMENTS: Applicants should be available to work on-site at the non-disclosed shelter location with shifts including evenings, weekends, and holidays. The applicant must be able to work with a variety of people, including those of different races, colors, and socioeconomic backgrounds, have the ability to respond empathetically and calmly in a crisis, be open to new experiences and individuals, willing to learn, accept feedback constructively and adhere to agency philosophy, policies, and procedures.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Work directly with clients
Provide crisis and emergency support, information, and referrals to clients and their families, with follow-up support when appropriate
Provide factual and unbiased information to clients regarding law enforcement, medical, and legal procedures
Provide advocacy services for clients and inform clients and their families of available community resources
When appropriate, participate in family (resident) meetings and or lead resident activities that promote communication, age-appropriate activities, and positive role-modeling
Basic Helpline Advocate Shift Duties
If the advocate is unable to work, they will find a replacement
Provide written report of activity on shift to the next shelter staff or Crisis Services Advocate on the next business day
Provide a welcoming environment to victims entering the shelter
Assist Crisis Services Advocate with room preparations including hygiene materials, intake and exit paperwork, as appropriate
Maintain a clean, comfortable shelter
Maintain Shelter Security
Must comply with all SOS policies and procedures, ensuring that they do not engage in activities that jeopardize their own integrity or safety, the integrity or safety of a client, or the integrity of any SOS program
Advocates must refrain from giving legal or medical advice to clients and from representing themselves as psychological counselors
Attend all scheduled training and in-service sessions
Attend monthly meetings
Other duties as assigned by the SOS Executive Director, including complying with grant goals and objectives including, but not limited to, informing crime victims of their statutory rights and assisting crime victims in seeking available compensation
To apply: Send resume to email@example.com
THE MISSION OF SOS
To empower and advocate for those affected by sexual and domestic violence, child abuse, and neglect.
Please check back for other employment opportunities or consider an SOS volunteer position.
Openings at SOS are also submitted to KansasWorks.