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Career Opportunities

JOB TITLE: HELPLINE ADVOCATE/SHELTER SUPPORT STAFF

REPORTS TO: SHELTER MANAGER

DEPARTMENT: CRISIS SERVICES                                                                          REVISION DATE: MAY 2022  

CLASSIFICATION: NON-EXEMPT                                                                         STATUS: PART-TIME

 

JOB SUMMARY: 

The Helpline Advocate/Shelter Support Staff is the immediate response to the helpline. The Helpline Advocate provides assistance to people in immediate crisis and/or danger. They must quickly assess callers’ safety; provide immediate resources, support, information and appropriate referrals. The Helpline Advocate obtains pertinent information from callers and relays information to the on-call advocate and/or Crisis Services Director. The Helpline Advocate has an understanding of domestic violence, sexual assault, stalking and human trafficking.

 

The roles, responsibilities, job functions, knowledge, skills and abilities set forth herein may be revised from time-to-time in order to comply with federal and state laws, departmental needs and the changing requirements for this position. 

 

I. ESSENTIAL JOB FUNCTIONS:

WORK DIRECTLY WITH CLIENTS

  1. Provide crisis and emergency support, information, and referrals to clients and their families, with follow up support provided as appropriate.

  2. Provide factual and unbiased information to clients regarding law enforcement, medical, and legal procedures.

  3. Provide advocacy services for clients and inform clients and their families of available community resources.

  4. When appropriate, participate in family (resident) meetings and or lead resident activities that promote communication, age appropriate activities and positive role modeling.

 

BASIC HELPLINE ADVOCATE SHIFT DUTIES

  1. If unable to work find a replacement.

  2. Provide written report of activity on shift to the next shelter staff or Crisis Services Advocate on the next business day.

  3. Provide a welcoming environment to victims entering the shelter. Assist Crisis Services Advocate with room preparations including hygiene materials, intake and exit paperwork, as appropriate.

  4. Maintain a clean, comfortable shelter.

 

MAINTAIN SHELTER SECURITY

  1. Must comply with all SOS policies and procedures, ensuring that they do not engage in activities that jeopardize their own integrity or safety, the integrity or safety of a client, or the integrity of any SOS program.

  2. Advocates must refrain from giving legal or medical advice to clients and from representing themselves a psychological counselor

II. INTERMITTENT DUTIES:

  1. Attend all scheduled training and in-service sessions.

  2. Attend monthly meetings.

  3. Other duties as assigned by the SOS Executive Director, including complying with grant goals and objectives, but not limited to, informing crime victims of their statutory rights and assisting crime victims in seeking available compensation.

 

III. QUALIFICATIONS:

a. EXPERIENCE: Helpline Advocate/Shelter Support Staff are expected to perform in a satisfactory manner after twelve months on the job.

b. EDUCATION:  High school or general education or diploma.

c. KNOWLEDGE:  Knowledge of sexual, domestic, violence, stalking, human trafficking and issues pertaining to the empowerment of victims and survivors. Demonstrate a client-focused environment that encourages empowerment of all clients. Must have the ability to receive, interpret and follow verbal and written instructions. Required to read, write, and speak English fluently. The ability to speak Spanish is beneficial but not required.

d. SKILLS: Desirable skills include but not limited to:

  • Communication: Possess good listening skills, strong writing, and oratory skills.

  • Decision-Making: Frequent situations occur that are outside established policies and procedures and require astute judgment.

  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

  • Inductive Reasoning:  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Integrity & Ethics: Demonstrate personal and professional integrity. Ability to maintain confidentiality along with representing the agency in a positive and professional manner

  • Interpersonal: Frequent contact with other departments, SOS employees, government agencies, and the public. Able to work with a diverse group of people, in a non-judgmental and empathetic manner especially those of other races, cultures, and socio-economic backgrounds, and to be as inclusive as possible and as indicated in the SOS Employee Handbook.

  • Office Technology: Operate personal computer with a proficient level use of Microsoft programs such as Word, Excel, and Outlook, copier, and fax machine.

  • Problem Solving: Frequent problem solving occurs in this position. It requires the ability to evaluate alternatives to resolve disputes.

  • Public Relations: An ability to represent the agency in a positive and professional manner.

  • Supervisory: None.

  • Other: Mathematical, analytical, planning, organizational, and time management.

  • Working Conditions: Availability to work with shifts including evening, weekends, and holidays.

e. PHYSICAL REQUIREMENTS: Ability to lift up to 15 pounds occasionally and up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. May be assigned to multilevel building with some floors accessible by stairs only. Requirements of moving about the office. Frequently express ideas by spoken words. Frequently operate equipment requiring moderate ability.

 

This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FSLA).

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

To Apply:

Send resume to aclark@soskansas.com to apply.

GET IN TOUCH

We'd love to hear from you

24/7 Helpline

800-825-1295

or 620-342-1870

Admin Office

620-343-8799

CASA

620-343-2744

CAC

620-343-8742

CVEC

620-342-0076

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