Career Opportunities

JOB TITLE: Helpline Advocate/Shelter Support Staff

 

REPORTS TO: Shelter Manager

 

PURPOSE: The Helpline Advocate is the immediate response to the 24/7 helpline. The Helpline Advocate provides assistance to people in immediate crisis and/or danger.  They must quickly assess callers’ safety, provide immediate resources, support, information, and appropriate referrals. The Helpline Advocate obtains pertinent information from callers and relays information to the on-call advocate and/or Crisis Services Director. The Helpline Advocate has an understanding of domestic violence, sexual assault, stalking, and human trafficking.

 

REQUIREMENTS: Availability to work on-site at the shelter location with shifts including evening, weekends, and holidays.  An ability to work with a variety of people, including those of different races, colors, and socioeconomic backgrounds. Ability to respond empathetically and calmly in a crisis. Openness to new experiences and individuals, willingness to learn and to accept feedback constructively, and to adhere to agency philosophy, policies, and procedures.

 

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Work directly with clients

  • Provide crisis and emergency support, information, and referrals to clients and their families, with follow-up support provided as appropriate

  • Provide factual and unbiased information to clients regarding law enforcement, medical, and legal procedures

  • Provide advocacy services for clients and inform clients and their families of available community resources

  • When appropriate, participate in family (resident) meetings and or lead resident activities that promote communication, age-appropriate activities, and positive role-modeling

 

BASIC HELPLINE ADVOCATE SHIFT DUTIES:

  • If unable to work a schedule, the advocate is responsible for finding a replacement to cover their shift

  • Provide written report of activity on shift to the next shelter staff or Crisis Services Advocate on the next business day

  • Provide a welcoming environment to victims entering the shelter. Assist Crisis Services Advocate with room preparations including hygiene materials, intake and exit paperwork, as appropriate

  • Maintain a clean, comfortable shelter

MAINTAIN SHELTER SECURITY:

  • Must comply with all SOS policies and procedures, ensuring that they do not engage in activities that jeopardize their own integrity or safety, the integrity or safety of a client, or the integrity of any SOS program

  • Advocates must refrain from giving legal or medical advice to clients and from representing themselves as psychological counselors

OTHER DUTIES:

  • Attend all scheduled training and in-service sessions

  • Attend monthly meetings

  • Other duties as assigned by the SOS Executive Director, including complying with grant goals and objectives including, but not limited to, informing crime victims of their statutory rights and assisting crime victims in seeking available compensation

 

STATUS:  Part-time/Non-Exempt

TO APPLY: Send resume to angie@soskansas.com

THE MISSION OF SOS

To empower and advocate for those affected by sexual and domestic violence, child abuse, and neglect.

Please check back for other employment opportunities or consider an SOS volunteer position. 
Openings at SOS are also submitted to KansasWorks.

GET IN TOUCH

We'd love to hear from you

24/7 Helpline

800-825-1295

or 620-342-1870

Admin Office

620-343-8799

CASA

620-343-2744

CAC

620-343-8742

CVEC

620-342-0076

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