Career Opportunities

JOB TITLE: Helpline Advocate/Shelter Support Staff


REPORTS TO: Volunteer Coordinator and/or Crisis Services Director


PURPOSE: The Helpline Advocate is the immediate response to the helpline. The Helpline Advocate assists people in immediate crisis and/or danger.  They must quickly assess callers’ safety; provide immediate resources, support, information, and appropriate referrals. The Helpline Advocate obtains pertinent information from callers and relays information to the on-call advocate and/or Crisis Services Director. The Helpline Advocate has an understanding of domestic violence, sexual assault, stalking, and human trafficking.


REQUIREMENTS: Applicants should be available to work on-site at the non-disclosed shelter location with shifts including evenings, weekends, and holidays.  The applicant must be able to work with a variety of people, including those of different races, colors, and socioeconomic backgrounds, have the ability to respond empathetically and calmly in a crisis, be open to new experiences and individuals, willing to learn, accept feedback constructively and adhere to agency philosophy, policies, and procedures.



Work directly with clients

  • Provide crisis and emergency support, information, and referrals to clients and their families, with follow-up support when appropriate

  • Provide factual and unbiased information to clients regarding law enforcement, medical, and legal procedures

  • Provide advocacy services for clients and inform clients and their families of available community resources

  • When appropriate, participate in family (resident) meetings and or lead resident activities that promote communication, age-appropriate activities, and positive role-modeling


Basic Helpline Advocate Shift Duties

  • If the advocate is unable to work, they will find a replacement

  • Provide written report of activity on shift to the next shelter staff or Crisis Services Advocate on the next business day

  • Provide a welcoming environment to victims entering the shelter

  • Assist Crisis Services Advocate with room preparations including hygiene materials, intake and exit paperwork, as appropriate

  • Maintain a clean, comfortable shelter


Maintain Shelter Security

  • Must comply with all SOS policies and procedures, ensuring that they do not engage in activities that jeopardize their own integrity or safety, the integrity or safety of a client, or the integrity of any SOS program

  • Advocates must refrain from giving legal or medical advice to clients and from representing themselves as psychological counselors


Other Duties

  • Attend all scheduled training and in-service sessions

  • Attend monthly meetings

  • Other duties as assigned by the SOS Executive Director, including complying with grant goals and objectives including, but not limited to, informing crime victims of their statutory rights and assisting crime victims in seeking available compensation


Status:  Part-time/Non-Exempt

To apply: Send resume to


To empower and advocate for those affected by sexual and domestic violence, child abuse, and neglect.

Please check back for other employment opportunities or consider an SOS volunteer position. 
Openings at SOS are also submitted to KansasWorks.


We'd love to hear from you

24/7 Helpline


or 620-342-1870

Admin Office








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